Hey there!

You can reach out to us on discord using the bot here: Discord Ticket Form

Best regards,
Senior GM Lost

@VoodooJazz We actually did try this for a while, but had many more complaints about that compared to what we have right now
This was mostly due to the fact that battlegrounds had so long queue times that it took most of the fun out of it

@WiliemDemon We pick out REs to place on A52 as we see them polished well enough to implement.
As for making REs work - some may be disabled for various reasons, but any you can actually get should work. If they don't you should make a bugtracker report!

We hold our team members to a high standard

This means any inappropriate behavior you may experience should be reported to a community manager, team leader, or high ranking support member

GMs will not involve themselves with guild, player, or community politics

Our Players are responsible for using proper discretion when joining guilds, and any events that occur between members of a guild, except for those that specifically violate the above rules, will be left to players to resolve.

This also means that a response from a staff member on an issue should be seen as final.

• Creating additional GM Tickets or Messaging a different GM looking for a new result will result in a temporary ban.
  • Repeated offences may lead to permanent account closure.
• Intentionally misrepresenting, withholding or lying to GMs in an attempt to gain an advantage or initiate punishment on another player will result in account action.

Do not abuse the ticket system.

Tickets are for in-game issues requiring GameMaster support only.
Feedback, suggestions or general questions should be directed to Discord or the Forums.
Please do not ask GMs questions you can google! Allow them to focus on issues that require GM intervention.
Abuse of the ticket system will result in a warning. Repeated offences may result in account action.

GMs follow the same policies. If you believe a result to be made in the error the only staff member you should contact is Kaladin#0001.

If you message multiple GMs for support(please only message one) it is your responsibility to inform the other GMs when your request has been handled.
This ensures you do not break the above rules and ensures we can deliver the quickest support possible.

If you have an in-game issue create an in-game ticket via the [] in your options menu!
GameMasters always answer in-game tickets before handling Discord Direct Message requests.
Please reserve Discord support for issues that cannot be handled via a GM ticket

The data we collect is over the course of our entire project, meaning 6+ years' worth of information

We have had periods with it enabled so that you could toggle, periods with segregating exp locked characters into their own BGs and/or dungeons, and periods of it disabled - and so far our conclusion simply is that it is the most beneficial to leave it disabled.

That being said, we're always open to test new ideas, collect more information and make changes and tests based on that. A lot of things can change as we grow and our playerbase evolves

@Excl Would most likely be our best bet for getting you a precise answer at the moment

Hey there!

It's a rather big question, but our biggest reason for disabling it is quite simply that our investigations on the community health show, that the overall happiness and positivity come from it being disabled

I 100% understand the fun of having a maxed-out twink to PvP with - and it is something I enjoy myself.
But no matter what decision we make, we'll make people question our choices. Therefore we have to go off the data we have and our expertise gained through trial and error

I hope this clears up a bit.

Best regards,
Senior GM Lost

Hey there!

This sounds like it may be an issue with your internet connection, possibly with your ISP (internet service provider) - one relatively quick and simple way of seeing if that is the case, is using a VPN connection.
If that lets you in without any problems, you'll have confirmation that it's on that end.

I hope this helps.

/Lost

@Ragekrono That is indeed the most info you'll actually get on this type of situation.

Long story short. There's nothing illegal for players on our servers. The only "risk" you take is with your account on retail. That being said we have yet to see a single incident caused by playing on private servers to my knowledge.
While downloading a game client, you may run into your ISP sending a "scare letter", but again, you are doing nothing wrong, as it is not an active game, nor is it obtainable in any way

I hope this helps clear but a bit

Hey there!

I am happy that you are voicing your concerns

We do indeed have a few realms, but those are for good reasons

First off, we have Al'ar, which is really great, not just for us, but for the player base in general
We get to test new concepts, throw up ways to play the game, which simply isn't viable in the long run, but really fun for a shorter period of time, and so on.
But not only that - it is also a superb way for new players to get into the game, learn about all of our features, and be on a level playing field with most others, as you don't have to do any catchup for a chance of being part of the end-game content.

Those two things combined have, over time shown us that our temporary realms, both League and Seasonal, create an influx of players.

As for CoA:
this is an entirely different way of playing the game, and caters to a somewhat different player base.
In our opinion, it wouldn't fit well in the existing way of playing Ascension, and as such, we chose to separate them. It also allows us to make changes to CoA that most definitely wouldn't be an improvement to the classless concept

I hope this clears up a bit - although you all should still feel free to discuss opinions, and thoughts on ways to do things different!

/Lost

Hey!

That is an interesting topic! I'd love to hear what our player base thinks!

At the moment though, we are based on a Wrath client and game engine, which means any progression past that would require significant work

We have 2 options when it comes to progressing past Wrath.

1. backport content into the current game engine - here we would have to re-create everything from later expansions and try to make it work within the limitations of an older version
2. Start over in a later engine, and have to redo most of our custom content, and a lot of the later content.
   this would most likely be one of the latest engines, as support, optimization, and features are more plentiful

in either scenario, I believe we would continue working on custom content, in the same way as we already have though

What are your thoughts?

/Lost