Entire equipped gear is gone after selecting preset.
Character: Asali, Realm: Area 52
Not in the bank. Not in the mail. Not found at Ameer's. Not in the vendor buyback. Not in the bags. Not after relog. Not after cache clearing. They are simply gone.
I selected my Naked character preset and after removal they basically vanished. This occurred around 20 minutes prior to the creation of this post, respectively a short while after relogging after the latest server restart.
If you can check the database backup prior to the restart or maybe with the IDs saved in my other gear preset - Default - you'll see what I had.
This was NOT a result of the realm restart but rather of selecting the preset that had no gear equipped.
Also a word of warning to anyone who has such a preset?
The preset selection is what did it. Prior to the restart and to this loss I took a piece off and put it back on from the bags to reapply a talent-altering enchant and all was fine, item was preserved in the bag and reapplied when I re-equipped.
Please help? I'm pretty screwed now.
Update: I have 100% repro on this!
I can confirm that my current Naked preset did that not only one time, but will in fact do this with ANY piece of gear I equip! Upon pressing the button for the preset, any piece of gear will just straight up be deleted. I checked live with my bags open and the free bag space count on screen and it was just vanished out of existence.
I am going to preserve my Naked preset profile for anyone who wants to debug this as I wait for a response since whatever gear IDs it ties to(should all be empty slots) it just straight up overwrites the gear with empty slots. Please investigate my gear preset.
Hey there! In those cases, gear is usually either in your mail, bank or personal bank. Did you try to check those or not at all?
If you checked them and were unable to locate the missing gear, please do let us know via an ingame ticket and we will look into this for you in no time!
@TastyGM Right so, I'm not gonna pretend I understand what happened because I don't. I found my old gear in the bank now and all is well thank gods. The issue is resolved. What causes this and how do I avoid it in the future? Thank you.
@SearinoxNavras Well it depends.. Did you have the other set in bank? if that is the case, it just simply swapped those two sets.
@TastyGM No, I had only two sets "Default" containing my active gear which I had on me at the time and "Naked" which had no items at all. None of my equipment was in the bank, though enlighten me: is there a feature on Ascension where you can save sets in the bank and equip them on demand?