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@Crizzlin Hey there! Can you please open a ticket on our discord? We should be able to assist you there.

@Daywalker923 No, only to Rexxar

@Raymonator Hey there! This can also be caused by your antivirus blocking our DLL files. Can you try to add the whole ascension client folder to the exceptions and run client repair via the cogwheel menu of our launcher?

@KingBuckeyez Sure! Are you able to access your registrational email? If that is the case, can you send this request to [email protected]

@rawrk No problem at all! Sorry if I sounded P-A at the start. You can try to follow https://www.mcafee.com/support/?articleId=TS102056&page=shell&shell=article-view

@rawrk To add to what Reaper said:

There is no other antivirus continuously flagging our files patch after patch, not mentioning the resource usage the "anti"virus has. I think nowadays having an antivirus is anything but inconvenience for an average user. Windows defender does everything you might need but that is a topic for another day.

I am unfortunately not a support member of McAfee and have never used it myself in order to give you full details on how to whitelist a whole file directory. There is unfortunately no other "fix" for said issue.

Just to make sure everything is clear in the whitelist deparment - the whole client folder needs to be whitelisted, not launcher. If you are afraid to whitelist the whole folder then .dll and .exe files need to be whitelisted at the very least.

@rawrk Hey! Unfortunately that is how it is with McAfee after our every update and there is not much we can do about it. Whole folder needs to be whitelisted for it to work, but we cannot guarantee that it will.

@Sinjyn Yes! You would have to get your hands on the Northrend Travel guide item which unlocks access..

You can get it either via the 100DP WOTLK bundle or via auction house from other players.

Once you have that, use it and download PTR client from launcher.

@Veloriun You can either use the 2FA recovery code we sent to your email once you have activated said feature.

The code has to be used on https://ascension.gg/user/two-factor

If you don't have the code, you would have to get a ticket in on our discord.

@rawrk Yes. Then after another major patch it will be issue again. Just how McAfee likes it.