HAVING PROBLEMS WITH 2FA

[Irodri]

GOOD DAY, THROUGH THIS POST I DIRECTED TO MAKE A CALL FOR HELP, I LOST THE WAY TO VERIFY MY ACCOUNT THROUGH TWO-STEP AUTHENTICATION, I CHANGE MY CELL PHONE IN IT HAD THE SYNCHRONIZATION FOR AUTHENTICATION BUT WHEN I DOWNLOADED IT AGAIN THE OLD VERIFICATION IS NO LONGER ON ANOTHER PHONE, THEREFORE I CANNOT ACCESS MY ACCOUNT AND PLAY. PLEASE HELP!!

[TastyGM]

There are two ways to resolve 2FA issues:

You have the 2FA recovery code
(you should be able to find it in your email). In that case please visit https://ascension.gg/user/two-factor and click the "remove" button. Insert the code in the box there.

You do not have recovery code or are not logged in to the account.
In that case, please follow this guide below:

Copy paste the code snippet below, and insert all information. Do not delete the prompts.
For example: 1. Account Name: Your account here instead of 1. Your account name here

If you have donated before, providing a screenshot of an email receipt will speed up the account recovery process. Printscreen or Windows + Shift + S to copy a snippet of your receipt and paste it into this ticket

Below is snippet which should be filled in and posted here

1. Account Name:

2. Registered Email:

3. Last Known IP if applicable:

4. Most Recent Donation receipt screenshot (from paypal, paymentwall etc.):

5. Main Char and Realm:

6. Last known successful login date:

7. Any additional information that will prove account ownership:

If you can email [email protected] from your registered email that will expedite the process.

Your request will be handled as soon as possible!