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    • F
      Friezerburn last edited by

      I got a new phone and didn't realize that I needed my old phone to sync with the new phone to transfer all google authenticator data. So my new phone doesn't have any of my 2fa info. I cannot disable 2fa without receiving the code though. So I'm stuck in a slight pickle.

      I have access to my email account tied to this account. If possible I'd like to deactivate and then reactivate my 2fa.

      TastyGM 1 Reply Last reply Reply Quote 0
      • TastyGM
        TastyGM Ascension Staff @Friezerburn last edited by

        @Friezerburn Hi there! Please open a ticket on our discord and we will get you sorted out there.

        Find me on discord Tasty#0001 or via my ID 894240882247757824

        1 Reply Last reply Reply Quote 0
        • F
          Friezerburn last edited by

          This was resolved using the Discord ticket bot. I used method 1; which was sifting through my emails to find the recovery code that was sent after enabling 2fa on my account.

          Thank you.

          TastyGM 1 Reply Last reply Reply Quote 0
          • TastyGM
            TastyGM Ascension Staff @Friezerburn last edited by

            @Friezerburn No problem at all! Locking this as per users comment.

            Find me on discord Tasty#0001 or via my ID 894240882247757824

            1 Reply Last reply Reply Quote 0
            • Locked by  TastyGM TastyGM 
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