Technical problem
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I honestly can't find a place to put this to find help with, and the discord has not been helpful so I have posted here. I have been having a problem that has been going on for WEEKS almost months now where if I inspect something, obtain loot and look at look, or other sort of events that may cause some sort of special animation, my game will freeze for anywhere from 1 - 10 seconds, and losing 10 seconds or more in combat if being unable to do anything is extremely annying. I have tried all sorts of stuff to try to fix the issue but I honestly don't know where to begin with this so was hoping for some sort of help.
I have no idea where am suppose to put this, so if it is in the wrong place am sorry.
I can give more information about this as needed as I'm willing to work with whoever helps me with this.
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@Fuvia Hello there! What have you tried so far?
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So I will be honest, I haven't done too much since i'm not sure what to do exactly for this problem, I tried lowering graphic quality to min, tried changing resolution and a few other things but i honestly have no direction on where to begin fixing this so was hoping for some advice or something really, sorry!
Over the past few months of playing, I have obviously reset the game and turned off my computer.
I have also reinstalled the game as well.
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@Fuvia In that case, I would go in this order:
- disable all addons, clear cache and repair client (cogwheel in our launcher)
- try playing with VPN
- fresh install without anything + VPN
are you on latest windows 10 version? All drivers up to date?
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Wait, a vpn? how would that help fix the game freezing at random times? (like freezing completely, to point of the window itself becomes nonresponsive at times, its not internet problems)
Further more, I have reininstalled like said before, and was playing without addons for awhile and still had this problem.
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I just clear cashed and repairs client like 1 stated as well as disabling all addons and still receiving freezes when any new ui comes on screen.
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@Fuvia I've been having the same issue since yesterday or so - I thought maybe an addon was causing it, but it doesn't seem to be.
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@Fuvia Oh, I thought it could be lag. If the game freezes then this won't solve it.
Try to toggle hardware cursor in your video settings.
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I enabled hardware cursor and still receiving random game freezes.
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@Fuvia Are you on latest Windows 10? Drivers up to date?
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Aye, windows 10 forces updates so no problems there..
What would otherwise be the best way to check if drivers are up to date?
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@Fuvia AMD / Nvidia have their own drivers and other than that I don't think there are any you would need to worry about.
Those are sympoms of buggy addon with old cache after updating client. Just to confirm, you tried to remove everything and reinstall everything including launcher?
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This is a -very very- fresh computer, I just bought it and downloaded the game recently, but I did reinstall as well on top of that to try and fix that issue.
I will look into drivers real fast however........
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@Fuvia I had updated my drivers and it didn't fix it - I then did a driver restore to go to a previoius version that I originally had - and it didn't fix it - cursor on / off thing - uninstalled all addons, everything I could think of.
I am thinking to completely delete the game and then do another reinstall - nothing else has helped so far.
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@nakerjay Same boat, still getting random freezes as well and have done everything recommended.
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@Fuvia said in Technical problem:
@nakerjay Same boat, still getting random freezes as well and have done everything recommended.
Could you two list your PC Hardware?
Relevant items would be:
- Processor (CPU):
- Graphics Card (GPU):
- Motherboard model (if you can locate it):
- GPU driver version: (can be located in AMD Radeon software or Nvidia Geforce Experience):
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Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processornot sure how to get grahpics card or mother board....
Driver: 511.79
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Graphics card -> NVIDIA GeForce GTX 1650
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bump
(sorry if bumps are not allowed, I tried to looking at the rules but couldn't find anything about if its allowed, also asked the discord and no answer there too)
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I enabled hardware cursor and still receiving random game freezes.
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