cant play game since update
-
game says Exstension.dll is missing and says it the firewall, wich it is, but i can solve it by "allowing" the file to exist. the problem is that i can "allow" the file to pass, but the launcher then stops working. it wont even start.
do i give up and hope for a repair in the next update, or is there something that ive missed?
-
@Philen Your antivirus is most likely flagging the file as malicious and thus deleting it. Adding the whole game client to exceptions and then repairing via the cogwheel option of your launcher will fix it.
-
@TastyGM Thank you for answering so quick! I must be stupid or something.... Mcafee does not have any Exception-function. And the computers standard AW is "allowing" the client. This 3 h chat-cd is annoying =P
-
@Philen Hey there! Thank you for reaching back. You can find guides how to whitelist files in McAfee online. I wish I could help but unfortunately most antiviruses are... definitely not worth using so.. I have no idea how to whitelist the files
-
@TastyGM hey again! Thank you for the sympathy I found the "whitelist" and shielded extension.dll, but the aw made up a new virus located in temp-files and they couldn't be helped, so I solved the problem by disabling the aw temporary while launching the launcher, then activate it again. And then the game worked smoothly somehow yay, but please try to find a way to avoid the false viruses in the next update, if possible!
-
@Philen Well we would need a code signature for that and it is not very easy to get as far as I know.
Unfortunately the only antivirus having those issues with our files is McAfee so..
If you are unable to sign in, please set your Display Name.