I've been playing for about a year and I've spent time on all available servers (including CoA and the LK Alpha) and I've had way more positive than negative experiences. Honestly, I prefer this community to WoW proper where stuff that what you're talking about got to be so bad I walked away after 15 years. What I have noticed is a fair split between people who are more helpful than I anticipated and people who just don't respond in conversations. Mind you, this is just in groups and raids - trade chat is a dumpster fire but you have to accept that it acts as a stage for everyone to just be goofy. Game is dope and free - enjoy it for what it is.