Ascension Team behavior and Ticket conduct

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We hold our team members to a high standard

This means any inappropriate behavior you may experience should be reported to a community manager, team leader, or high ranking support member

GMs will not involve themselves with guild, player, or community politics

Our Players are responsible for using proper discretion when joining guilds, and any events that occur between members of a guild, except for those that specifically violate the above rules, will be left to players to resolve.

This also means that a response from a staff member on an issue should be seen as final.

Creating additional GM Tickets or Messaging a different GM looking for a new result will result in a temporary ban.
- Repeated offences may lead to permanent account closure.
Intentionally misrepresenting, withholding or lying to GMs in an attempt to gain an advantage or initiate punishment on another player will result in account action.

Do not abuse the ticket system.

Tickets are for in-game issues requiring GameMaster support only.
Feedback, suggestions or general questions should be directed to Discord or the Forums.
Please do not ask GMs questions you can google! Allow them to focus on issues that require GM intervention.
Abuse of the ticket system will result in a warning. Repeated offences may result in account action.

GMs follow the same policies. If you believe a result to be made in the error the only staff member you should contact is Kaladin#0001.

If you message multiple GMs for support(please only message one) it is your responsibility to inform the other GMs when your request has been handled.
This ensures you do not break the above rules and ensures we can deliver the quickest support possible.

If you have an in-game issue create an in-game ticket via the [] in your options menu!
GameMasters always answer in-game tickets before handling Discord Direct Message requests.
Please reserve Discord support for issues that cannot be handled via a GM ticket