i have a problem with it Two-Factor Authentication
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I have a problem and it is that I cannot unlink the authenticator since currently my cell phone was formatted due to a mistake I made and unfortunately I cannot enter the game since it asks me for the 6-digit number that I can no longer enter. I ask for help if someone knows how to help me. Thank you
Psdt: I'm using the google translator because I don't know English: V -
@DarkSoul96 Heyo there!
There are two ways to resolve 2FA issues:
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You have the 2FA recovery code (you should be able to find it in your email). In that case please visit https://ascension.gg/user/two-factor and click the "remove" button. Insert the code in the box there.
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You do not have recovery code or are not logged in to the account. In that case, please follow this guide below:
Copy paste the code snippet below, and insert all information. Do not delete the prompts.
For example: 1. Account Name: Your account here instead of 1. Your account name here- Send an email to [email protected] with the subject line "2FA for YOUR ACCOUNT NAME"
- If you have donated before, providing a screenshot of an email receipt will speed up the account recovery process. Printscreen or Windows + Shift + S to copy a snippet of your receipt and paste it into the email.
- Include your discord ID, Account name, and your main character alongside with its realm.
- Following your email, feel free to follow up with Lucid#0001 (The Capital L is necessary) via Discord. If you do not share a mutual server, send Lucid a friend request first.
Below is snippet which should be sent via the email to [email protected] with the subject line "2FA for YOUR ACCOUNT NAME"
1. Account Name: 2. Registered Email: 3. Last Known IP if applicable: 4. Most Recent Donation Transaction ID if applicable: 5. Main Char and Realm: 6. Last known successful login date: 7. Any additional information that will prove account ownership:
Once you send the email, please close this ticket. Your request will be handled as soon as possible!
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If you are unable to sign in, please set your Display Name.